Privacy Policy

Flowpallet (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit flowpallet.com, use our services, or interact with us in any way. By accessing or using our website or services, you agree to the terms described in this Policy.

1. Introduction

This Privacy Policy outlines our practices regarding the collection and processing of personal data related to your use of Flowpallet’s website, products, and fulfillment services. It applies to all visitors, registered users, merchants, and partners who engage with our platform. If you do not agree with any part of this Policy, please discontinue using our website and services.

2. Definitions

For the purpose of this Privacy Policy:

• “Personal Data” means any information that identifies, relates to, or could reasonably be linked to an individual.
• “Usage Data” refers to information automatically collected through your browser or device when using our website.
• “Cookies” are small data files stored on your device to improve functionality, analytics, or personalization.
• “Services” refers to the Flowpallet website, sourcing support, fulfillment, logistics, and all associated features.
• “User” / “you” refers to any individual or entity accessing our website or using our services.

3. Information We Collect

We may collect the following categories of information:

Information You Provide to Us

• Account registration details (name, email, phone number, password)
• Store information (platform, URL, product details)
• Order and shipping information
• Payment-related information (processed through third-party providers)
• Communication records, messages, or inquiries submitted to our support team
• Business information for sourcing or fulfillment requests

Information Collected Automatically

• IP address and general geolocation
• Device type, operating system, browser information
• Pages viewed, time spent on page, and navigation patterns
• Cookies, pixels, and tracking data are described below
• Performance logs and diagnostic data

Information from Third Parties

E-commerce platforms you connect (e.g., Shopify, WooCommerce), payment processors, shipping carriers and logistics partners, analytics or advertising tools. We only collect information necessary for platform operation, service delivery, compliance, and improvement.

4. How We Use Your Data

We use your information to:

• Provide and operate our services
• Process and fulfill orders on your behalf
• Manage your account and service settings
• Verify identity and maintain platform security
• Improve user experience and website performance
• Provide customer support and respond to inquiries
• Communicate important updates, notifications, or service changes
• Conduct analytics and improve business operations
• Comply with legal obligations, fraud prevention, and risk management

We do not sell your personal data.

5. Cookies and Tracking Technologies

Flowpallet uses cookies and similar tracking tools to:

• Remember user preferences and login sessions
• Improve website functionality
• Analyze traffic and user behavior
• Deliver personalized content or marketing (if consented)

You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

6. Information Sharing & Disclosure

We may share your data with:

Service Providers

Trusted vendors who assist with:

• Payment processing
• Order fulfillment and logistics
• Cloud hosting and data storage
• Email services and communication tools
• Analytics, fraud prevention, and security

These partners only access the data necessary to perform their services.

Legal & Compliance

We may disclose information where required by:

• Law enforcement requests
• Government regulations
• Legal proceedings or to protect our legal rights

Business Transfers

If Flowpallet undergoes a merger, acquisition, restructuring, or asset sale, your data may be transferred as part of the transaction. We do not share personal data with unrelated third parties for their independent marketing purposes.

7. Data Security and Retention

Security Measures

We implement technical and organizational safeguards to protect your information, including:

• Encrypted data transmission
• Secure servers and restricted access
• Continuous system monitoring
• Regular review of security practices

While we strive to protect your data, no online transmission or storage method can be guaranteed 100% secure.

Data Retention

We retain Personal Data only as long as necessary for:

• Service delivery
• Legal compliance
• Accounting and auditing requirements

When data is no longer needed, it is securely deleted or anonymized.

8. User Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the data we hold about you
• Correct or update inaccurate information
• Request deletion of your Personal Data
• Restrict or object to certain data uses
• Withdraw consent (where processing is based on consent)
• Opt out of marketing communications
• Request data portability

You may exercise these rights by contacting us using the details provided below.

9. Children’s Privacy

Flowpallet does not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided data, we will remove the information promptly. Parents or guardians may contact us for assistance.

10. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. Revised versions will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes implies acceptance of the updated Policy.

11. Contact Us

For questions, requests, or privacy-related concerns, please contact us at:

support@flowpallet.com